David Zakavec, exceptional IT responsiveness and support

Administrative service: From the moment Dave Zakavec joined CIRES IT in 2016, he jumped into improving the CIRES IT ticket system. Dave’s work is as much about preventing issues as it is about fixing problems, and in 2023, Dave resolved 1,500 tickets, most of them within one day. Dave created and expanded the CIRES laptop loaner program to avoid employee downtime. He manages and handles warranties. He has resolved complicated issues that other IT groups did not address and has swiftly saved data and lab computers for professors and students. It is no accident that CIRES researchers are relatively free from the IT problems that plague other organizations.